2021
Dr. Wania Mollo Baia

Dr. Wania Mollo Baia

Dr. Wania Baia, director at Sirio Libanes Hospital in São Paulo, Brazil, realized she needed to activate people’s agency to enhance the joy in work of her staff. While she was a participant of Especialista em Melhoria, IHI’s 10-month Improvement Specialist program offered in Portuguese-speaking countries, Baia saw the opportunity to use her institutional power to identify the structures within the hospital that are leading to burnout. She focused on increasing the number of professionals in the critical care unit who agree that they participate in the decisions made in the unit’s work processes. She is a married with 3 children and dog and lives in São Paulo, Brasil. 

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